I’ve had two separate warranty repairs on my vehicle over the past two years, and both experiences were frustrating. Each time, it took over 8 months to get the repairs completed, and I had to escalate the issue to the service manager both times. The service advisor failed to return my calls and messages (around 10 calls each time over the 8-month periods), forcing me to visit the dealership in person to get updates. On one occasion, after speaking with the service advisor in person, she told me the parts were available, and we could schedule the repair. However, when we called to schedule and plan for how long the repairs would take, they couldn’t give us a clear timeline. After making alternative driving arrangements for multiple days, I was later informed that the parts were no longer in stock and on national backorder. While the parts department was very helpful (they deserve 5 stars), the lack of communication and poor customer service from the service advisor was extremely disappointing. Once the vehicle was finally in for repairs, the work was completed promptly, but the overall experience left a lot to be desired.

Dealer was able to get me an appointment quickly for a check engine light issue. Back on the road the same day.

Service was fast and efficient. Waiting area is exceptional, very clean and comfortable. Service personnel very friendly.

Always friendly service and great to deal with. Vehicle is brought back to me all washed up.

Staff was friendly and accommodating. The only issue I had was verifying a few questions I had about what to bing to the appointment. Left two message and did not get a return call. I was lucky that I brought everything I needed.

Dealership performed oil change an rotate tires plus overall review of vehicle in good time

The dealer got me in and out quickly and diagnosed the problem and ordered the part

Hope the service gets better. I had an appointment at 9am. And never took my car until 9:35am. Just need to get better at staying on schedule. Or at least tell me it’s going to be a little bit longer instead of me siting there waiting and waiting.

They were Courteous and very Professional.Will go back again.Not a long waiting time as well.

I bought a car recently it smelled like smoke. They did one treatment to fix the problem, but a few days it returned. We had an outside company. Try to remove the smell it lingers. My most recent service appointment ran long. They said I need a new tires and gave me a quote. I did not realize till I got home that the quote was much lower than what they actually charged.

Excellent service department staff! Frank and Barb are always very attentive and keep me informed of the status of the work being done.

First time car shopping in awhile .. I received professional, courteous service with no pressure to buy...thanks, Ed and Casie.

Incapable of providing adequate and timely service, as well as being Incapable of communicating about the vehicle you arw paying them to fix

The staff is very friendly and courteous. I enjoyed the free oil cha ge after purchasing a vehicle there. Service was done in a timely manner. Loved the car wash as well.

My interaction with the service department on Sept. 10, 2024 was not what I expected. The service desk agent named Frank was cordial, polite and respectful. However I found the service technician rude and impatient and condescending. Likewise the service manager was patronizing and literally talked down to me. I’ve purchased three cars from Bowsers Chippewa over the years. It’s doubtful that I’ll return to buy another vehicle.